TELETHERAPY

What is teletherapy?

Teletherapy is using audio and video technology to meet with your therapist outside the therapy office.  It can be done on your phone, tablet, or computer.  The platform I use to provide teletherapy is HIPAA-compliant, meaning that it is encrypted and not able to be hacked.  Like in the office, teletherapy is confidential.

What do I need to participate in teletherapy?

To participate in teletherapy, you will need:

  • A desktop computer, a laptop, a tablet, or a smartphone

  • You will also need an internet connection that is at least 10mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10 mbps will minimize connection issues and provide the best quality.

How do I do teletherapy on the day of the appointment?

If you're participating in teletherapy via your computer:

  • You will receive an email with a link about ten minutes prior to your appointment.  

  • Click the link in the email.  This will open a new tab with your encrypted video call.

  • You will see a welcome prompt.  You can check your sound levels here before clicking "Join Video Call."

  • I will join you at your appointment time.

If you're participating in teletherapy via your smartphone:

  • Prior to your appointment, download the Telehealth by Simple Practice (for iOS and Andoird) in the app store.

  • Ten minutes before your appointment, you'll receive a reminder with a unique link.

  • Open the reminder email and click on the link.  This will open the Telehealth by Simple Practice app.

  • When you are ready, click "Join Video Call."  This will take you to your appointment.

  • I will join you at your appointment time.

Teletherapy Tips and Tricks

  • Use a room for your teletherapy appointment that is private, quiet, and free from distractions.  This may be a spare room, a bathroom, a bedroom, or even your car.

  • Join the video appointment a few minutes early to test your settings.

  • Keep background noise to a minimum by closing doors, shutting windows, and turning off the TV. 

  • Use headphones for increased privacy.

  • Find somewhere to put your tablet or phone down and not hold it.  This will make the picture less jumpy to Hannah.

  • Use wired Ethernet instead of wifi whenever possible. Wifi will work, but you may experience a lag and interference, which can make your video and audio choppy. If you experience a lag or interference while using Wifi, move closer to your router. However, wired internet will give you a much smoother, more consistent experience.

  • Close other programs.  Also, make sure you’re not downloading any large files.

Teletherapy Checklist

Since I will not be with you in person to offer you tea or tissues during your session, there are a few things you can gather for your teletherapy session that may increase your comfort during the experience.  Please click on the checklist below for a checklist of helpful things to do to prepare and helpful things to have around.

Teletherapy Client Checklist

828-423-0104

© 2020 by Hope Springs Therapy Services.